Privacy Policy

Effective Date: June 17, 2026

San Jose Apartments (“we,” “us,” or “our”), located at 7008 Ponce de Leon Ave, Jacksonville, FL 32217, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our apartment community.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit an inquiry or contact form.
• Rental Application Data: Employment history, income information, rental history, and other details you provide during an application.
• Communication Records: Records of phone calls, emails, and text messages you exchange with our team.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your leasing inquiries and schedule tours
• Process rental applications
• Send you updates about available units, pricing, and promotions
• Communicate with current residents about community news, maintenance, and lease matters
• Improve our website and services
• Comply with applicable laws and regulations

Text Messaging (SMS)

By providing your mobile phone number and consenting to receive text messages from us, you agree to receive SMS and MMS messages regarding leasing information, appointment reminders, and community updates. Message frequency varies. Message and data rates may apply.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further texts.

Help: Reply HELP to any text message for assistance, or contact us directly at (904) 328-1631 or info@sanjosejax.com.

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your consent to receive text messages is not a condition of renting an apartment with us.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Property Management Partners: Navarino Property Management LLC and affiliated service providers who assist in operating our community.
• Service Providers: Third-party vendors who help us process applications, manage communications, or maintain our website, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to applicable legal requirements
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: